Rules applied to email handling

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When an email is received in the specified mailbox, the email database table is checked for all people associated with the email address.
If only one person is associated with the email address— even if the email address is used as a private and business type—a communication is created for the person and is associated with the Sage CRM user.
If an associated person can't be found or if multiple people are associated with the address, the email table is checked for an associated company and a communication is created for the company. This is also associated with the Sage CRM user.

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