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You are here: Solutions > Adding a new solution
Adding a new solution
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Right-click or hover over the New menu button, and click Solution from the pop out list. The New Solution page is displayed.
- Enter details in the solutions fields.
- Click Save. The Summary page for the new solution is displayed.
From within the context of a Solution:
- Click New Email to send an email relating to the contents of the Solution.
- Click the workflow buttons to change the state of the Solution.
- You can link communications and documents (via the Documents tab) to a Solution. You can also use the Cases tab within the context of a Solution to link to existing Cases. Alternatively, you can create a Case, then link one or more solutions to it.
See Also:
Adding a new solution from a case
Emailing a solution
Linking a solution to a case
Adding a new solution from a case
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