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Scheduling panel fields

Field

Description

Due Date/Time

Date the task must be completed by. This appears in all Sage CRM Communications lists and determines where the task appears in the Tasks panel of your Calendar View. When you add a due date/time, the Onscreen Reminder field is enabled, and the reminder date/time set to the same time as the due date/time.

User

The person who is responsible for executing the task.

If Sage CRM system has less than ten users, this field is displayed as a list. You can select several users at the same time by using the mouse and holding CTRL key.

If Sage CRM has more than ten users, use the Search For field to find users more easily. You can select several users at the same time by using the mouse and holding the CTRL key. Click Add to assign them to the task or meeting.

Note: When you add more than one user to a task, you're creating multiple tasks.

Start Date/Time

Date/time the task is active from. Used in Outlook if you're filtering tasks by the active date and time.

Onscreen Reminder

This field is implementation dependent and may have been switched off by your System Administrator. Select this checkbox to get an onscreen reminder for the task.

Reminder Date/Time

Date/time of the reminder. Defaults to the due date/time.

Send Reminder Message

If the Onscreen Reminder field is enabled, select this checkbox to receive the reminder in different formats depending on the priority of the communication. The different formats and priorities are set up within Preferences. For more information, see Preferences.

Team

The team the task is assigned to.

If the new communication is an appointment, the Scheduling panel includes the additional fields described below.

Field

Description

Date / Time

Start date and time of the appointment. Defaults to the current date/time.

End Time

End date and time of the communication. Defaults to half an hour after the Date/Time.

All Day Event

Select this checkbox to make the appointment an all-day event. The date/time and end time date become read-only and the appointment is set to last from 00:00 to 11:59 pm (23:59) the same day. When viewed in the Calendar, an all-day event appointment is prefixed with "All Day Event".

Reminder

Select the length of time from the list. This is the length of time prior to the meeting taking place that you receive a reminder.

Recurrence

Click this to make an appointment a recurring event. For example, you can set up a team meeting every Monday at 10.00 AM.

See Also:

Finding a communication

Creating a task

Scheduling a quick appointment or task

Changing the status of a communication

Meeting planner