Open topic with navigation
Get link | About Sage CRM editions
You are here: Cases > Closing a case
Closing a case
The customer confirms that the solution fixes the problem and the case can be closed.
- The case is progressed through the workflow states of Pass and Regression Pass. The Case stage is automatically set to Confirmed, and the Case status to Closed.
- The closed date should automatically be filled in.
- The case is now closed, and moves out of the tech support specialist's Cases list, but it remains as an integral part of the customer history for future reference.
See Also
Manually progressing cases
Open topic with navigation
Sage CRM user assistance PDFs
