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Reallocating calls

User Requirement: Information Manager rights

Calls on the call list are not usually allocated to individual agents (users).

Calls are pre-allocated to a user if they have successfully reached a person on the list, and there are other people working at the same company still to call. In this case, these calls are pre-allocated to the user who made the first contact.

A campaign manager can reallocate these pre-allocated calls to another agent from the Marketing | Outbound Call Summary page.

1. Click Reallocate Calls.
2. Select the users to reallocate the calls from and to and click Save.
   • The Reallocate Calls From Users list displays all users who have pre-allocated calls.
   • The Reallocate Calls To Users list displays all users whose primary team is the same as the Reallocate Calls From user.

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