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Campaign management

Campaign Set-up and Normal Wave Activities

• What is campaign management?
• Setting up a new campaign
• Campaign, wave and wave activity fields
• Campaign wave activity action types
• Cloning a campaign
• Performing an internal mail merge
• Scheduling an internal telesales activity
• Setting up new response codes
• Creating a new group based on responses to follow-up calls
• Setting up outbound call handling
• Reporting on opportunities generated through campaigns

E-marketing

• Set up an E-marketing campaign.
• Create an E-marketing e-mail.
• Understand E-marketing e-mail fields.
• Set up a Drip marketing campaign.
• Create a Drip marketing e-mail.
• Understand Drip marketing e-mail fields.
• Create a Drip marketing call list.
• Edit E-marketing e-mail templates.
• Analyze E-marketing campaigns.
• Work with the E-marketing User Profile tab.

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