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Publishing a solution

Customers can be given rights to view and search through all published solutions from your external Web site.

To publish a solution to an external Self Service Web site:

Open the solution so that the Solution Summary page is displayed.
Click the Approve workflow button. The Progress Solution page is displayed.
You can add a tracking note to explain how the Solution was reviewed, and click Save.
Click the Publish workflow button.
You can add a tracking note, and click Save. The Solution Summary page is displayed, where the Stage is set to Reviewed and the Status is set to Published.

Once published, a customer or partner with a self-service logon ID can search for and view the solution.

See Also:

Sage CRM user assistance PDFs Sage CRM guides	Product information Version 7.3 Copyright © 2014
Sage CRM videos Sage CRM tutorial videos More videos	Company information Sage CRM 3096 Lake Drive Citywest Business Park Citywest Dublin 24 +353 1 618 7803 http://sagecrm.com
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