Reviewing skipped items (Classic Outlook integration)

You can review additional information about appointments, tasks or contacts which could not be synchronized in the Skipped Items log.

The following scenarios cause items to be skipped rather than synchronized:

Incorrect recurring appointment pattern type, specifically where no end date has been set in Outlook.

An appointment created in Outlook, which has no subject and no body text.

A task created in Outlook, which has no subject and no body text.

A user was added only to one of occurrence of recurring appointment.

A contact in Outlook has an empty first and last name.

When there has been no response from Outlook when reading or writing an appointment, task or contact from or to Outlook.

When a recurring appointment is created and the meeting organizer and invitees sync, but the meeting organizer later changes one of the occurrences in the series and sends the update to the invitees.

An invitee of a recurring appointment tries to synchronize an appointment, where they are only invited to one or some of the occurrences of the series.

To view skipped items:

In Outlook, click CRM | View Skipped Items. The file, SKIPPEDITEMS.LOG is opened. An example of the text is:

***Problem gathering data for item***

Logged on:25/07/2008 10:32:43

Type: Recurring appointment

Subject: app2

Date & time: 25/07/2008 09:00:00

Action:Compiling XML with item to be sent to CRM server

Server ID:0

Outlook unique ID:2254403268

Cause:Exception raised: Incompatible recurrence pattern (no end date)

Logged at:MJ1024

This shows the time problem occurred (Logged On), the area the problem occurred in (Type), the Subject and Date & Time of the item (for appointments and tasks), and the cause. There is also additional information for your System Administrator or Support team (Action, Server ID, Outlook Unique ID, Logged At).

Rectify the problem if you can easily do so. For example, adding an end date to recurring appointment in Outlook. If items are regularly being skipped that you expect to be synchronized, please refer to your System Administrator.

Close the SKIPPEDITEMS.LOG when you have finished reviewing it.

The log can also be viewed from C:\Documents and Settings\[username]\Application Data\Sage\CRM\OutlookPlugin.

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